We're committed to selling high-quality products we hope you'll enjoy using but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought. Please make sure that you check your items carefully before they are used or installed. We also recommend that you keep your receipt or order number, which can be found on your order confirmation or on the delivery packaging, as you might need it as proof of purchase in the event of any after-sales queries
If I change my mind within 30 days...
Most things we sell are covered by our 30-day money-back guarantee, so just return them to us unused, in their original undamaged packaging, in a saleable condition, with your receipt and we'll give you a refund.
To protect your personal security, we are unable to accept returns on non-faulty products which have been used, as they may contain personal location information or other data.
Our 30-day money-back guarantee does not affect your statutory rights.
If there's a fault with the product...
If you send it back to us within 30 days with your proof of purchase, we'll give you a replacement or a refund.
If you've had the product for up to 1 year, we'll repair the product free of charge or, if that's not possible, give you a replacement or, if that's not possible, a refund.
This does not affect your statutory rights.
Distance Selling Regulations...
If you have ordered by internet, under the Distance Selling Regulations, you have a statutory right to cancel your order and receive a full refund for any item except those items personalised or made to your specification and/or items that you have unsealed. To cancel, you can call +33 (0)5 67 73 38 63 or write to us within seven working days (so not including Saturdays, Sundays or public holidays) commencing the day after the day of delivery of your item(s), quoting your order number. You must take reasonable care of the item(s).
You may cancel an order for services in the same way, within seven working days (so not including Saturdays, Sundays or public holidays) of the date of purchase, unless the services begin sooner.
If you have an Internet order query, please e-mail us or call us
(For security and training purposes, telephone calls may be recorded or monitored).